Refund Policy

Updated 8 November 2026

We want you to be happy with Infinite. If it is not right for you, you can get your money back.

Your refund window

• Full refund within 14 days of the day you buy.
• If you pre-ordered before release: within 14 days of the day we emailed you the download link.

How to ask

Email [email protected] from the address you bought with, or send the receipt Paddle emailed you. Give the order number if you have it. We do not ask you to explain why.

What happens next

• We approve it within three working days and Paddle refunds the original payment method. Banks can take 5 to 10 days to show it.
• The refund includes tax that was charged.
• Your license key is switched off when the refund goes through.

After the window

Write to us anyway if something is wrong. If the plugin does not work as described and we cannot fix it, we will refund you.

Your legal rights

This policy adds to, and does not reduce, rights you have under the consumer law where you live, including any cooling-off period. You can also ask Paddle directly at paddle.net.